DELIVERY

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Shipping Areas:

We offer international shipping to most countries. Please check the list of available destinations during checkout.

Shipping Costs:

Shipping costs vary depending on the location and package weight. The final amount will be calculated and displayed during checkout.

Import taxes, duties, or other fees may apply in some destinations. These costs are the customer's responsibility.

Delivery Times:

Estimated delivery times depend on the destination and shipping method chosen. International orders generally take 7 to 10 business days to arrive.

Delivery times are approximate and do not account for potential customs delays.

Tracking:

All international orders include a tracking number, which you will receive via email once the package has been shipped.

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Returns

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Return Period:

We accept international returns within 14 days of receiving your order.

Items must be unused, in their original condition, and with intact packaging.

Return Process:

To initiate a return, email us at [contact email] with your order number and the reason for return.

We will provide you with return instructions.

Return Costs:

Return shipping costs are the customer's responsibility unless the product is defective or the order was incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost returns.

Refunds:

Refunds will be processed within 7 days of receiving the returned item.

Refunds only cover the product price; original shipping costs are non-refundable.

Exceptions:

We do not accept returns for personalized items, sale items, or clearance products unless they are defective.

Contact Us

If you have any questions about our international shipping and returns policy, feel free to contact us at contact@houndandgroove.com . We’re here to help.